Refund Policy

Last updated: September 17, 2026

Table of Contents

  1. Overview
  2. Monthly & Annual Subscriptions
  3. Purchase Extra Personal Links
  4. Exceptions & Special Circumstances
  5. EU & UK Consumer Rights
  6. Our Payment Processor
  7. Contact & Support

1. Overview

beeboLink is a software-as-a-service (SaaS) product. When you subscribe or make a purchase, you receive immediate access to a digital service — access that is provided and consumed from the moment payment is processed.

Because beeboLink is a digital service delivered and made available instantly upon purchase, all purchases are final and non-refundable, except in the limited circumstances described in Section 4 of this policy. This applies to all plans, billing cycles, and add-on purchases, and to customers worldwide including those located in the European Union and the United Kingdom (see Section 5).

This is standard practice for SaaS products. We encourage you to evaluate beeboLink using our permanent Free plan — no credit card required — before committing to a paid subscription.

All payments on beeboLink are processed by a third-party payment processor. Their name will appear on your credit card statement and purchase receipt.

2. Monthly & Annual Subscriptions

Monthly Plan — Starter ($19/mo) & Pro ($39/mo)

Monthly subscription fees are charged at the start of each billing cycle and cover the following 30-day period. Access to the service is granted immediately upon payment.

Monthly subscription fees are non-refundable. No refund is issued for any unused portion of a monthly billing period, regardless of the reason for cancellation or downgrade.

  • You may cancel your subscription at any time from your account settings.
  • Upon cancellation, your access continues until the end of the current billing cycle. No further charges will be made after that date.
  • Downgrading to a lower plan takes effect at the end of the current billing period.

Annual Plan — Starter ($180/yr) & Pro ($372/yr)

Annual plans are charged as a single upfront payment covering 12 months of service, at a 20% discount compared to monthly billing. The full 12 months of service is made available immediately upon payment.

Annual subscriptions are non-refundable. We do not issue full or prorated refunds for any unused portion of an annual term, for any reason.

  • You may cancel auto-renewal at any time from your account settings.
  • Following cancellation of auto-renewal, your service continues through the end of the paid 12-month term.
  • At the end of your annual term, your account will revert to the Free plan unless you choose to renew.
  • If you switch from annual to monthly billing, the change takes effect when your current annual term ends. You will continue to have full access for the remainder of your paid annual period.

Pro plan subscribers may purchase additional Personal Links on top of their monthly quota. These are one-time purchases and are non-refundable once the order is confirmed. The credit is applied to your account immediately upon purchase.

  • Extra Personal Links never expire as long as you remain on the Pro plan.
  • If you downgrade to Starter or Free, your remaining balance is paused — not forfeited. It is restored immediately when you re-upgrade to Pro.
  • Extra Personal Links credits are non-transferable and have no cash value.

4. Exceptions & Special Circumstances

All purchases are final as described above. However, we will evaluate the following specific situations on a case-by-case basis and may, at our sole discretion, issue a partial credit or refund.

Extended Service Outage or Technical Failure

If beeboLink experiences a verified, extended outage that renders the platform substantially unusable, you may be eligible for a prorated service credit or partial refund for the affected period.

To be considered, the following conditions must be met:

  • The outage must be confirmed by beeboLink as a platform-side failure.
  • The outage must have prevented normal use of the service for a significant and continuous period.
  • You must contact us within 48 hours of becoming aware of the issue, providing your account email, your payment processor's order ID, and a description of the impact.

Brief, isolated interruptions or issues caused by third-party services (your browser, internet connection, or email delivery provider) do not qualify. Whether a credit or refund is issued, and the amount, is determined at beeboLink's sole discretion.

Duplicate Charge

If you were charged more than once for the same subscription period or purchase due to a billing error, the duplicate charge will be refunded in full. Please contact us with your account email and your payment processor's order ID so we can verify and correct the issue promptly.

Unauthorized Transaction

If you believe a charge was made on your account without your authorization, please contact us immediately. We will investigate and, if the charge is confirmed as unauthorized, refund it in full and take steps to secure your account.

If beeboLink terminates your account or discontinues the service without cause before the end of a period for which you have already paid, you will be entitled to a prorated refund for the unused portion of that paid period. This does not apply to account terminations resulting from violations of our Terms of Service.

All exception requests must be submitted within 30 days of the original charge. Requests submitted after this window will generally not be considered. Contact us via the form in Section 7 with your account email, your payment processor's order ID, charge date, and a clear description of the issue.

5. EU & UK Consumer Rights

Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, consumers ordinarily have a 14-day right of withdrawal (cooling-off period) for digital purchases made at a distance.

However, this right does not apply where the consumer has expressly consented to the immediate supply of the digital service and acknowledged that the right of withdrawal is thereby forfeited — which is the case for all beeboLink purchases.

By completing your purchase on beeboLink, you expressly acknowledge and agree that:

  • You request the immediate performance of the digital service (access is granted at the moment of purchase, before the 14-day withdrawal period expires).
  • You acknowledge that your 14-day statutory right of withdrawal is forfeited as a result of the immediate commencement of service delivery.

This consent applies to all subscription plans and Purchase Extra Personal Links, and is consistent with how SaaS products operate under EU and UK consumer law.

Your statutory rights are not affected in cases where the service is materially not as described, is defective, or is not fit for the purpose clearly communicated at the point of purchase. In such cases, the exceptions in Section 4 apply.

6. Our Payment Processor

All transactions on beeboLink are processed by a third-party payment processor, who is responsible for payment processing, global tax compliance, and issuing invoices and receipts. Their name will appear on your credit card statement and purchase receipt.

Independent Refund Authority

Regardless of this Refund Policy, our payment processor reserves the right to issue refunds within 60 days of purchase at its own discretion, in order to proactively prevent credit card chargebacks. This applies even if your purchase falls outside the exceptions listed in Section 4.

If a refund is issued on your behalf by our payment processor, any associated subscription will be cancelled and access to the service will be revoked at the same time.

Chargebacks

We ask that you contact us before initiating a chargeback with your card issuer. Most billing issues can be resolved quickly through our support process. Initiating a chargeback without first contacting us may result in suspension of your beeboLink account.

Our payment processor manages chargeback disputes on our behalf in accordance with card network rules.

For questions about your invoice, tax documents, or a specific order, please refer to the name on your purchase receipt and contact that provider's support team directly, quoting the order ID from your receipt.

7. Contact & Support

If you have a billing question or believe your situation qualifies under Section 4 (Exceptions), please reach out to us before contacting your bank or card issuer.

To submit a billing or refund request, use our contact form and include the following information:

  • The email address registered to your beeboLink account
  • Your payment processor's order ID (found in your purchase receipt email)
  • The date of the charge
  • A description of the issue and why you believe an exception applies

We will review your request and respond as soon as possible.

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